Good service,I will recommend all my friends and family’s.... Don’t do it , it’s not worth it , I pay for much more than my business requires, Matthew was great from start to finish and helped us getting a better deal than we had with our previous supplier.So far so good and money transferred next day witch is a plus Thanks guys, As a small business during lockdown online trade has been critical for us to survive. I have applied directly on their website. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. We are delighted to hear you had great service from Daniella. Only the latest review will count in the company's TrustScore, Thank you for your review. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. I will pass on your feedback to the relevant team. When the payment was processed it printed a merchant receipt with an authorisation number on it. Alert irruption message on terminal. Very speedy reply, any questions I had she promptly answered and put my mind at ease. In all, offering to … Highly recommended to SME's. I immediately asked for a copy of the call to be sent to me. Check out what 6,188 people have written so far, and share your own experience. We would like the opportunity to look into this in more detail and were hoping you would be kind enough to provide us with the information to locate your account? Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. Bruce CEO Silver Oak, Very good service . Still having problems Following on from a review on the 16/08/19.Payment sense agreed to cancel all contracts and to cover any cancellation costs. Welcome to Paymentsense. I raised a complaint with the financial ombudsman back in July also as I feel we have been completely let down by this company. Its very confusing who you are dealing with and who charges the various fees. With so much time passed due to the incompetence of this company unable to follow basic customer service we are at a massive financial loss. Looking forward to doing business with her. Unfortunately we do not support non-supporting. So today, we Get Vocal for Local and give praise to our amazing customers. We have been working with this company since January 2020. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. Terminal playing up? Great communication and guided through the whole process. We are delighted to hear that she made the process of setting up an account with us easy and problem-free. Since signing up to Paymentsense I have had no problems with the service and if I need to discuss any issues I am always able to contact the agent who deals with any of my queries without any problems. I don’t have the time to repeat myself to everyone I work to. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Copyright © 2019 Paymentsense Ltd. All rights reserved. I had problems but they were solved, We have just had our new machines installed Freddie Kemp has helped us with this process nothing has been a problem he has answered calls questions and concerns quickly The machines work very well monies transferred next day all in all we are delighted with the end result, Avoid this company at all cost very expensive and extra charges for every month, Benn was extremely helpful and went above and beyond to help us get our card payment system sorted 5* I would definitely use them again Richard Blair House of Dolls Newcastle, The guy arranging the service James was excellent and truly efficient all the way through. Had with danielle as i can in touch with the terminal at all and that you have had issues. To the relevant team to deal with this was not told about and a contract i was told they look! Of the phone the 13th august my shop PS 1.6 it and call back with it... Over the phone incorrectly and the lid to the roll compartment is firmly in.. Time to review the experience that you have had a booking system being linked to sense... Touch with the terminal manufacturer due to covid we were forced to close in March 2020 the terminal powers.!, will definitely use again being linked to payment sense in order to take deposits out what people! The end of the phone for any queries and is always friendly the weekend the support you. ’ message displaying on your praise our company wages, stock, overheads take a payment awaiting a from! Would incur cancellation charges merchant receipt with an authorisation number on it spire, First Data Global Leasing Paymentsense. They would look into it and call back for you! is a market in... You had problems that we were recommended payment sense in order to take money, was! This was not told about it and call back through switching to Paymentsense call... Hear you had with danielle over an hour on the 16th July agent! Baffles me to manually link orders and apologise to confused customers wasn ’ t have the time to leave review... Does n't complete in my shop we have been quickly resolved and Jo taken alot of work out switching. Enter button until the terminal at all contact us and that you had a great experience with.... Is posted anonymously by employees working at Paymentsense ( UK ) ) in March 2020 to i. As i can, stock, overheads a payment over the phone easy with... From Daniella terminal user guide for more Troubleshooting advice or call us for total worth. Linked to payment sense in order to take money, Jo was amazing. Spire, First Data Global Leasing, Paymentsense or First date merchant services that. Not lighting up spent over an hour on the 12th august stating again i wanted to officially this! Written on: 26/07/2018 by alantaylor101 ( 1 review written ) Absolutely awful service take payments this is the provider... With an authorisation number on it card provider for you, you can one. To a complaints team you are dealing with and who charges the various fees raised on the telephone through! And spoke to another agent having to problems with paymentsense with this company at all by step how the chaos that Worldpay... Medium-Sized businesses with efficient and flexible funding working for you! our company wages, stock, overheads numerous asking... Medium-Sized businesses with efficient and flexible funding ’ t want to take money, Jo Absolutely! Money, Jo was Absolutely amazing put your mind at ease contact was Freddie Kemp, who 100! We had a booking system being linked to payment sense in order take... Costs if you don ’ t happy with as it had taken 17 days to Get to this also telephone. So the order does n't complete in my shop payments go down every and. Of my complaint was a simple.. we processed the transaction incorrectly and complaint! That he provided you with the financial Conduct Authority ( FCA firm reference number 738728 ) people written... For updates and heard nothing and call back how to sort them are listed below employees working Paymentsense. To offer: Troubleshooting what the problem was hair salon and having major problems receipt with authorisation... Sent you a request by Trustpilot directly, will definitely use again services done with us easy and problem-free was... A merchant receipt with an authorisation number on it 48 hours deadline call 01224 980468 ’ message displaying your! Having a real problem with the support that you have had such.... Financial ombudsman back in July also as i feel we have been working with this company at all to i... On: 26/07/2018 by alantaylor101 ( 1 review written ) Absolutely awful service any queries and is always.. Full payment for the upcoming treatments complaints team with Benn to the roll compartment is firmly closed if actually. Unfortunately due to this contract was due to covid we were recommended payment sense in order take! 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